Returns & Exchanges
At Agent Nateur, we strive for your complete satisfaction with our luxury holistic skincare. If you are not entirely pleased with your purchase, we accept returns of unopened and unused products within 14 days of delivery.
Initiate Your Request
Email our concierge team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization.
Prepare Your Package
Carefully pack the unopened items in their original luxury packaging to ensure they are protected from damage during transit back to our warehouse.
Ship the Items
Affix the provided shipping label or use a trackable carrier of your choice to send the package to the return address provided in your authorization email.
Receive Your Refund
Once our quality control team inspects and approves the returned items, we will issue a refund to your original payment method, minus a restocking fee, within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing